Shipping policy

Shipping Policy

ZEQUORA Premium Collections

Website: zequora.com
Effective Date: 2/08/2026

Thank you for shopping with ZEQUORA Premium Collections. We are committed to delivering your order safely and on time. Please read our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales, festivals, or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times within India:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Locations: 5–10 Business Days

Delivery times are estimates and may vary due to courier operations or unforeseen circumstances.

Shipping Charges

  • Free Standard Shipping on eligible orders (if applicable).
  • Shipping charges, if any, will be displayed at checkout before payment.

Cash on Delivery (COD)

Cash on Delivery is available for eligible locations across India.

Availability of COD depends on the delivery PIN code and courier service coverage.

Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • A tracking number (where available)

You can use the tracking information to monitor your shipment until delivery.

Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed attempts, the package may be returned to us. Additional shipping charges may apply for re-shipment.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

ZEQUORA is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Courier service delays
  • Government restrictions

We appreciate your patience in such situations.

Damaged or Lost Packages

If your order arrives damaged or you believe it has been lost in transit:

  • Contact us within 48 hours of delivery (or the expected delivery date for lost shipments).
  • Include your order number and photos (if applicable).

We will work with our courier partners to resolve the issue as quickly as possible.

International Shipping

At present, ZEQUORA ships only within India.

We plan to offer international shipping in the future. Updates will be announced on our website and social media channels.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

ZEQUORA Premium Collections

🌐 Website: zequora.com

📧 Email: support@zequora.com

📱 WhatsApp: +91 9645769625

📷 Instagram: @zequora_official