Refund policy


Return & Refund Policy

ZEQUORA Premium Collections

Effective Date: 2/06/2026

At ZEQUORA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.
  • The product is returned with all original packaging, tags, and accessories.
  • The item shows no signs of damage, scratches, or misuse.

To request a return, please contact us before sending the item back.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items damaged due to misuse or improper handling.
  • Products returned without original packaging.
  • Personalized or customized jewelry.
  • Gift cards (if applicable).

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Exchanges

We only replace items if they are:

  • Damaged during transit.
  • Defective upon arrival.
  • Incorrect item received.

Please contact us within 48 hours of delivery and include clear photos or videos of the issue.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Include:

  • Your order number.
  • Photos or a short video showing the issue.

We will arrange a replacement or refund after verification.

Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong, damaged, or defective item).
  • We recommend using a trackable shipping service for all returns.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

ZEQUORA Premium Collections

📧 Email: support@zequora.com

📱 WhatsApp: +91 9645769625

📷 Instagram: @zequora_official